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Privacy and Policy


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.


For this Privacy Policy:

Account means an individual account created for You to access our Service or parts of our Service.

Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.

Application refers to BookThePlay, the software program provided by the Company.

Company (referred to as either "the Company", "We", "Us", or "Our" in this Agreement) refers to BookThePlay.

Cookies are small files placed on Your computer, mobile device, or any other device by a website, containing the details of Your browsing history on that Website among its many uses.

The country refers to Gujarat, India.

Device means any device that can access the Service, such as a computer, a cell phone, or a digital tablet.

Personal Data is any information that relates to an identified or identifiable individual.

Service refers to the Application or the Website, or both.

Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used.

Usage Data refers to data collected automatically, either generated using the service or from the Service infrastructure itself (for example, the duration of a page visit).

The Website refers to BookThePlay, accessible from

You mean the individual accessing or using the Service, the Company, or another legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Refund and Cancellation Policy

We understand that plans can change, and sometimes you may need to cancel or reschedule your bookings. Our refund and cancellation policy are designed to be flexible and convenient for our users.

Cancellation Policy:

Cancellation by User:

Users can cancel their bookings up to 2 hours before the scheduled activity.

To cancel a booking, users can log in to their account on the BookThePlay app and follow the cancellation process.

Cancellations made within 1 days of the scheduled activity may be subject to a cancellation fee.

Cancellation by BookThePlay:

BookThePlay reserves the right to cancel bookings in case of unforeseen circumstances, including but not limited to, maintenance issues, safety concerns, or other operational reasons.

In the event of such cancellations, users will be notified promptly, and a full refund will be issued.

Refund Policy:

Refunds are eligible for cancellations made within the specified time frame mentioned in the cancellation policy.

Refunds are not applicable for cancellations made after the stipulated time frame

Refund Process:

Upon cancellation, the refund amount will be credited to the user's BookThePlay account.

Users can use the refunded amount for future bookings or request a withdrawal to their original payment method.

Refund Timeframe:

Refunds will be processed within 5 to 7 business days from the date of cancellation.

Failed Bookings:

In the rare event of a failed booking or technical issues, where the user is charged but the booking is not confirmed, a full refund will be initiated.

Types of Data Collected

Personal Data

While using Our Service, we may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Usage Data is collected automatically when using the service.

Usage Data may include information such as:

When accessing the service through a mobile device, certain information may be collected automatically, including:

Additionally, we may collect information that your browser sends whenever You visit our service or access it through a mobile device.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to track the activity on our service and store certain information. Tracking technologies include beacons, tags, and scripts used to collect and track information, improving and analyzing our service. The technologies We use may include:

Cookies or Browser Cookies: A cookie is a small file placed on your device. You can adjust your browser settings to refuse all cookies or indicate when a cookie is being sent. However, not accepting cookies may limit some parts of our service. Unless adjusted in your browser settings, our service may use Cookies.

Web Beacons: Certain sections of our service and emails may contain small electronic files known as web beacons, clear gifs, pixel tags, or single-pixel gifs. These allow us, for instance, to count users who visited pages or opened an email and gather related website statistics, such as recording the popularity of a specific section or verifying system and server integrity.

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

We use both Session and Persistent Cookies for various purposes, including:

  1. Necessary / Essential Cookies:

    Type: Session Cookies

    Administered by: BookThePlay

    Purpose: These Cookies are essential to provide You with services available through the Website and enable You to use some of its features. They authenticate users and prevent fraudulent use of user accounts, necessary for the services requested.

  2. Cookies Policy / Notice Acceptance Cookies:

    Type: Persistent Cookies

    Administered by: BookThePlay

    Purpose: These Cookies identify if users have accepted cookies on the website.

  3. Functionality Cookies:

    Type: Persistent Cookies

    Administered by: BookThePlay

    Purpose: These cookies remember choices You make on the website, such as login details or language preference, providing a more personal experience and avoiding the need to re-enter preferences.

For more information about the cookies, we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our privacy policy.

Use of your data

The company may use personal data for the following purposes:

To provide and maintain our service, including monitoring the usage of our service.

  1. To manage your account: to manage your registration as a service user. The personal data you provide can give You access to different service functionalities as a registered user.
  2. For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items, or services you have purchased or of any other agreement with us through the service.
  3. To contact you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.
  4. To provide You with news, special offers and general information about other goods, services, and events we offer that are like those that you have already purchased or enquired about unless you have opted not to receive such information.
  5. To manage Your requests: To attend to and manage Your requests to Us.
  6. For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by Us about our service users is among the assets transferred.
  7. For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our service, products, services, marketing, and your experience

We may share your personal information in the following situations:

Retention of your data

The Company will retain your data only for as long as is necessary for the purposes set out in this privacy policy. We will keep and use your data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The company will also retain usage data for internal analysis purposes. Usage data is generally kept for a shorter period, except when this data is used to strengthen the security or improve the functionality of our service. We are legally obligated to retain this data for more extended periods.

Transfer of your data

Your information, including personal data, is processed at the company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers outside your state, province, country, or other governmental jurisdiction where the data protection laws may differ from yours.

Your consent to this privacy policy, followed by Your submission of such information, represents your agreement to that transfer.

The company will take all steps reasonably necessary to ensure that your data is treated securely and following this privacy policy, and no transfer of your data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

Delete your data

You have the right to delete or request that we assist in deleting the personal data we have collected about you.

Our service may allow you to delete certain information about you from within the service.

You may update, amend, or delete your information at any time by signing into your account if you have one and visiting the account settings section that allows you to manage your data. You may also contact us to request access to, correct, or delete any personal information you provided.

Please note, however, that we may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of your data

Business Transactions

If the company is involved in a merger, acquisition or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.

Law enforcement

Under certain circumstances, the company may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The company may disclose your personal data in the good faith belief that such action is necessary to:

Security of Your Data

Children's Privacy

Links to Other Websites

Changes to this Privacy Policy

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