book the play logo

Refund and Cancellation Policy

We understand that plans can change, and sometimes you may need to cancel or reschedule your bookings. Our refund and cancellation policy are designed to be flexible and convenient for our users.

Cancellation Policy:

Cancellation by User:

Users can cancel their bookings up to 2 hours before the scheduled activity.

To cancel a booking, users can log in to their account on the BookThePlay app and follow the cancellation process.

Cancellations made within 1 days of the scheduled activity may be subject to a cancellation fee.

Cancellation by BookThePlay:

BookThePlay reserves the right to cancel bookings in case of unforeseen circumstances, including but not limited to, maintenance issues, safety concerns, or other operational reasons.

In the event of such cancellations, users will be notified promptly, and a full refund will be issued.

Refund Policy:

Refunds are eligible for cancellations made within the specified time frame mentioned in the cancellation policy.

Refunds are not applicable for cancellations made after the stipulated time frame.

Refund Process:

Upon cancellation, the refund amount will be credited to the user's Book The Play account.

Users can use the refunded amount for future bookings or request a withdrawal to their original payment method.

Refund Timeframe:

Refunds will be processed within 5 to 7 business days from the date of cancellation.

Failed Bookings:

In the rare event of a failed booking or technical issues, where the user is charged but the booking is not confirmed, a full refund will be initiated.

Contact Us:

For any concerns or inquiries regarding refunds and cancellations, feel free to contact our customer support team at [customer support email/phone number].


This Refund and Cancellation Policy is subject to change, and users are advised to review it periodically for any updates.